FAG

FAQ – AL-Mustafa Store

1. What kind of products do you sell?

We offer a wide variety of products, including:

Kitchen & Home Accessories

Kids’ Toys & Accessories

Electronics & Gadgets

Fashion & Beauty

Trending & Seasonal Products

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2. Do you offer free delivery?

✅ Yes! We offer free delivery on all orders with no minimum purchase required.

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3. How long will my order take to arrive?

Our delivery time is 3–5 working days after order confirmation. For remote areas, it may take an extra 1–2 days.

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4. What payment methods do you accept?

We accept:

Cash on Delivery (COD)

Bank Transfer

Secure Online Payments (if available)

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5. Can I return or replace a product?

Yes. We have a 14-day Refund & Replacement Policy for unused items in original condition. Defective or wrong products will be replaced at no extra cost.

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6. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email to check your delivery status.

7. What should I do if my item is damaged or wrong?

Contact our customer service team within 14 days of delivery with your order number and clear photos/videos of the product.

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8. Do you deliver to my city?

We deliver to most locations across Pakistan. For confirmation, please contact us before placing your order.